The present rules determine Company return of funds procedures. The purpose of this policy is a prevention of conflicts between clients and the Company.
The Company has the right to block access to client`s account, suspend trading activity on accounts, cancel deposit/withdrawal applications or return funds if the source of money or activity of the Client contradicts to the Company`s agreement.
The Company reserves the right to return funds to the sender, in case during 1 month after a deposit there were no trading activity. The Company may return funds because of specific objective reasons, received via any payment method, including credit/debit cards. In this case funds will be returned back to the same source used to make a deposit.
In cases when the Company classifies Client’s activity as not relevant or not consistent with the normal purpose of using Company’s services, where direct or indirect intention with a bad faith takes place, the Company has the right to act according to this document without prior notice.
For debit/credit cards deposits, Client undertakes not to submit a request to return already credited funds to his bank or card issuer both during and after the use of services. In case Client`s account was debited, but trading account was not credited – service shall be considered not provided.
The company has the right to request payment confirmation documents in order to track funds. Client understands and acknowledges that any commissions or other charges related to the funds search shall be at the Client’s expense.
If funds were received, but did not credited after provision of required documents, return of funds is carried out within 14 business by the Company. Service shall be provided when the amount is credited to the Client`s trading account. In case the Company receives such a request, Company reserves the right to block access to client’s account.
The company has the right at certain objective reasons and in case of need to make return of money, received through any payment system, including credit/debit cards. Thus, return of money will be executed on electronic purses, and bank details which the Client used at input of money.
In case the Company classifies activity of the Client as inappropriate or contradicting to the usual purpose of use of company services where there is direct, or indirect, illegal, or unfair intention, the Company has the right to work within this document, without informing the Client beforehand.
At replenishment of the trading account by cash card, the Client undertakes not to submit the application for response of the payment which is already enlisted into the trading account to the bank, or to supplier of the credit/debit cash card, both in time, and after completion of use of company services. If the Company nevertheless receives a payment comment according to the transaction, we reserve the right to block an entrance to the Private Profile and to freeze the current balance of the Client and to send money back on personal account of the Client, after payment of all services and commissions.
The company will take all necessary measures to prevent and block both input, and withdrawal by third parties of money from the customer account. Input and output of money from the account can be carried out only by the owner of this account.